Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Cancelling prescription

Francis May 14, 2019 08:42AM CEST

Hi, I have the aeronautical database subscription and received an 'automatic renewal' email this past week.

However, the device I had the application on is not working any more. Thus I am unable to cancel/unregister from the automatic renewal/subscription. - it was bought/subscribed on the device via itunes. On my itunes account however, it does not allow me to cancel/unregister for this subscription...

Could someone please inform me of how to cancel this without the actual device it was used on?

Thanks in advance,
Best regards

3 Community Answers

Best Answer
Joëlle Pantet May 14, 2019 09:10AM CEST

Hello,

Thank you for your message and your interest to Air Navigation Pro.

Did you have an Air Navigation account? I can not check without it. You can send it to us in a private email if you don't want everyone see it.

Your subscriptions are linked to your iTunes account. Apple uses a very closed system and does not allow us an access to their database so we can unfortunately not act for you.
There are two process to cancel your subscription depending on your iOS version:

1st one:
- Go to the Settings of your device (not in the app)
- Click on iTunes App store
- Click on your Email address
- Select "View Apple ID"
- Enter the password
- Click on Subscriptions (you can see this menu only if you've got some Apple's subscriptions)
- Click on Air Nav Package and follow the instructions

2nd one:
- Go to the App Store
- Click on your ID on the corner
- Click on your email address
- Enter the password
- Click on Subscriptions (you can see this menu only if you've got some Apple's subscriptions)
- Click on Air Nav Package and follow the instructions

I remain at your disposal for any other questions,

Best regards,

Joëlle Pantet
Xample LLC

Follow us and stay up to date about all new upcoming features, tools and other news about Air Navigation:

Facebook: https://www.facebook.com/AirNavigationApp
Twitter: https://twitter.com/AirNavPro

View in conversation


Up 0 rated Down
Joëlle Pantet Best Answer May 14, 2019 09:10AM CEST Xample Agent
Hello,

Thank you for your message and your interest to Air Navigation Pro.

Did you have an Air Navigation account? I can not check without it. You can send it to us in a private email if you don't want everyone see it.

Your subscriptions are linked to your iTunes account. Apple uses a very closed system and does not allow us an access to their database so we can unfortunately not act for you.
There are two process to cancel your subscription depending on your iOS version:

1st one:
- Go to the Settings of your device (not in the app)
- Click on iTunes App store
- Click on your Email address
- Select "View Apple ID"
- Enter the password
- Click on Subscriptions (you can see this menu only if you've got some Apple's subscriptions)
- Click on Air Nav Package and follow the instructions

2nd one:
- Go to the App Store
- Click on your ID on the corner
- Click on your email address
- Enter the password
- Click on Subscriptions (you can see this menu only if you've got some Apple's subscriptions)
- Click on Air Nav Package and follow the instructions

I remain at your disposal for any other questions,

Best regards,

Joëlle Pantet
Xample LLC

Follow us and stay up to date about all new upcoming features, tools and other news about Air Navigation:

Facebook: https://www.facebook.com/AirNavigationApp
Twitter: https://twitter.com/AirNavPro
Up 0 rated Down
Santiago May 18, 2019 03:03AM CEST
Hola

Quiero cancelar mi suscripcion desde mi Android, pero no encuentro la forma de hacerlo
necesito ayuda
Up 0 rated Down
Irish Ann De Los Santos May 20, 2019 08:39AM CEST Xample Agent
Hello Santiago,

Find below instructions for Android.

PLAY STORE:
On your Android phone or tablet, open the Google Play Store .
Check if you're signed in to the correct Google Account.
Tap Menu Subscriptions.
Select the subscription of our app to cancel.
Tap Cancel subscription.
Follow the instructions.



Best regards,
Irish Ann De Los Santos
Air Navigation

Follow us and stay up to date about all new upcoming features, tools and other news about Air Navigation:

Facebook: https://www.facebook.com/AirNavigationApp
Twitter: https://twitter.com/AirNavPro

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)

Contact Us

  • Post in the public forum
  • Your message can be read and responded by either a support agent or anyone else in the forum.
  • Email Us
  • Your message will be private and only a support agent will be able to see it and respond it.

Tutorials

  • Video tutorials (iOS)
  • Videos showing how to use some of the features in Air Nav Pro. ONLY for the iOS version available.

Notifications

  • Facebook page
  • Follow us to get news about updates, improvements, new maps and products regarding Air Nav.
help@xample.ch
https://cdn.desk.com/
false
assistly
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete