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Approach charts

Aleksey Dec 28, 2018 11:57AM CET

good day. Prompt please, why not overlap north-west approach charts airports Murmansk, St. Petersburg on the map? this option is available for Russia?

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Paula Dec 30, 2018 09:42PM CET Xample Agent
Dear Aleksey,

Thanks for your message.

The Russian approach charts are not geo-referenced for the time being.

Happy New Year!

Paula Rodríguez Almaraz
Xample
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Miguel Jan 07, 2019 07:34PM CET
Dear,

I need to renew my “Brazil Enroute + Georeferenced IFR approach charts”.

As I’ve changed my Card Number and don’t informed Pay Pal, the automatic renew failed. I need a new subscription to pay with Pay Pal. That one was cancelled by Pay Pal and is waiting for a new one to may be payed

Miguel Xavier
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Irish Ann De Los Santos Jan 08, 2019 06:55AM CET Xample Agent
Dear Miguel,

Thanks for your message in the forum.

Please renew your subscription via Services website. Kindly login your Services account and go to Store >> All my products and select the product by clicking Renew.
To change your credit card information from Paypal, follow the steps from this link below:
https://www.paypal.com/us/smarthelp/article/how-do-i-link,-remove,-or-change-a-credit-card-or-prepaid-card-faq1457


I remain at your disposal for any other questions.


Best regards,
Irish Ann
Air Navigation
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Miguel Jan 09, 2019 12:46AM CET
Dear Irish Ann,

Thanks for answer.

I spoke by phone with pay pal attendant. He told me that I will not be able to renew my subscription. When I try as indicated, there comes a message saying there is no valid subscription. It will then be necessary to cancel the existing one and make a new one. I request to cancel the current subscription so that I can buy a new one through the Xample website.

Best Regards

Miguel
Up 0 rated Down
Irish Ann De Los Santos Jan 09, 2019 09:08AM CET Xample Agent
Hello Miguel,

Done as requested.
Please try to purchase it again. In case you encounter any problem, please email us via support@airnavigation.aero.


Don't hesitate to contact us back for further assistance.


Best regards,
Irish Ann
Air Navigation

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