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helipads charts not visible on maps

David PEPIN Dec 10, 2018 11:14PM CET

Hi,

I'm an HEMS pilote flying over France.
I subscribed to the pro package in order to have access to hospital helipad charts as well as airports charts directly by clicking them on maps.

Since few months, hospital helipads are no more visible when directly selecting them on map.
After few researches I discovered that the helipad charts are still in the app but can only be accessed by using the document research tool.
Each helipad names between the aeronautical database and the charts are now different. For example:
In Lyon, Edouard Herriot hospital is named LFH128 in the database whereas its name is HLYO for the charts. So charts are no more linked with their respective points in the database and cannot be selected within the map.

Fore me, it's a huge problem because I'm not able to select the hospital chart on the map and your document research tool doesn't help.

I explained this problem to you by private mail recently and obtained no response.
So I ask you tu solve this important problem in my opinion.

Thanks in advance.
Regards

David

Up 0 rated Down
Irish Ann De Los Santos Dec 12, 2018 09:49AM CET Xample Agent
Dear David,

Thanks for your message in our support forum.
Please be informed that your email has been attended and reply was sent last November, maybe it didn't reach in your mailbox or in Spam.
I have sent you a separate email also.

Don't hesitate to contact us back for further assistance.


Best regards,
Irish Ann De Los Santos
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