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New Zealand VNC chart

Nick Traylen Nov 11, 2018 10:19AM CET

It appears that the latest update (2018/2019) to the NZ South Island VNC is missing the entire upper part of the map. Uninstalling and redownloading does not help. Same issue when installing on a seperate device. Can you please advise what is going on? (If the old version of the VNC is left on in another map layer you cannot tell that the new VNC is missing that part of the map, so a user will not be aware the are flying with outdated airspace information.)

Up 1 rated Down
Irish Ann De Los Santos Nov 13, 2018 03:41AM CET Xample Agent
Dear Nick,

Thanks for your message.
Our developers are working on this and will update you once available.

Regrets on the inconvenience caused.


Best regards,
Irish Ann De Los Santos
Air Navigation

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Twitter: https://twitter.com/AirNavPro
Up 1 rated Down
Bill Reid Nov 18, 2018 09:14PM CET
Very poor answer I reported this issue 2 weeks ago and am still awaiting an answer I notice I have been charged $74.00 for a blank map !!!
Up 0 rated Down
David Simpson Nov 26, 2018 09:06AM CET
NZ South Island 2018/2019 missing top area.
I too have been charged for a blank product.
In addition, I cannot download and install 2018/2019 North Island at all.
Have requested a private response twice already with no replies at all.
Please advise current situation urgently.
Product is unusable in its present state.
Is Air Nav Pro still in business or do I need to look for another supplier??
Regards

Up 0 rated Down
Irish Ann De Los Santos Nov 27, 2018 02:28AM CET Xample Agent
Hello everyone,

Charts are now available. Sorry for the delay.
We sincerely apologize for the inconvenience.

Don't hesitate to contact us back for further assistance.


Best regards,
Irish Ann
Air Navigation
Up 0 rated Down
Malcolm Goddard Nov 29, 2018 10:52AM CET
Hello,

The same problem with the NZ VNC charts is still occurring, the North island charts state it will be avaiable in a matter of hours, this was four days ago and like your other subscribers the upper portion of the South Island is missing. In its Current form this app is unusable.

Please advise when this will be fixed and where is the unsubscribe button as mentioned in the latest get charts tab, I can't find it anywhere?

Thanks.
Up 0 rated Down
Brent Glover Dec 01, 2018 08:56AM CET
As per other comments still cannot load the NZ VNC North Island Chart.
We have have been unable to use this app for nearly 3 weeks and if not sorted within the next few days will have to change to an alternative provider to ensure accuracy and currency of data.
Up 0 rated Down
Irish Ann De Los Santos Dec 03, 2018 04:32AM CET Xample Agent
Hello everyone,

As per checking, New Zealand VNC 250k 2018-2019 North Island is now available. Could you please check it again?

Don't hesitate to contact us back for further assistance.


Best regards,
Irish Ann
Air Navigation
Up 0 rated Down
Sid McAuley Dec 05, 2018 02:30AM CET
New Zealand VNC 250K 2018--2019 North Island still not available. Please make available ASAP!!!!
Up 0 rated Down
Irish Ann De Los Santos Dec 07, 2018 03:45AM CET Xample Agent
Hello Sid,

I wasn't able to reproduce the issue. Could you kindly send me a screenshot via support@airnavigation.aero?
Also, please advise which app version installed in your device.


Awaiting your response.

Best regards,
Irish Ann
Air Navigation

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