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Closure 3s after start of app

CAVELIUS Damien Nov 04, 2018 10:29AM CET

Since ca. 5 months, the app shows a black screen and close itself.
Iphone 6S with latest ios.
It works on my ipad mini, with an oldest version iOS.

Any suggestions ?
Thanks.

Up 0 rated Down
Irish Ann De Los Santos Nov 07, 2018 05:13AM CET Xample Agent
Hello,

Thanks for your message.

Please try suggestions below:
-Open Air Navigation
-Hold the Power button until the "Power Off" screen appears
-Hold then the Home button for 7-8 secs. The app should quit.

This process will clear the cache of the app and might fix the issue. No personal data will be lost with this.
Then, restart your device.

If problem continues, please us know.


Best regards,
Irish Ann De Los Santos
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