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Live track and Flights Recorder doesn't work since May.

Rafael Orozco Sep 21, 2018 06:23PM CEST

On my new SM-J730G with Android 7.0, that I purchased in May, I never get recorded flights, nor Live tracks either.

After start the application, a label shows: "Not removable storage device".

I tried to install it several times, and storing data on the SD and in the phone memory as well, and never worked.

My acount is verified on Air Navigation Services, and tracking services enabled.
When in flight the labels: Track Flight started and finished are showed.

It's also enabled Flight recorder, but there is not recorded flights.

Please help

Up -1 rated Down
Irish Ann De Los Santos Sep 24, 2018 05:18AM CEST Xample Agent
Dear Rafael,

Thank you for your message and your interest in Air Navigation Pro.

Our developers are working for some fixes on this implementation of external memory card. However, it might not be implemented very soon.
For the time being, keep the app and data saved in the internal storage.

Regarding the flight recorder, could you please send us an email with screenshot from your Flight Recorder settings? To do this, go to Configuration >> Tools >> Flight Recorder.

Thanks in advance.


Best regards,
Irish Ann De Los Santos
Air Navigation

Follow us and stay up to date about all new upcoming features, tools and other news about Air Navigation:

Facebook: https://www.facebook.com/AirNavigationApp
Twitter: https://twitter.com/AirNavPro
Up 0 rated Down
Adrian Sep 30, 2018 07:55PM CEST
I've had the same issue with Live Tracking. I don't have SD either. Yesterday the app asked me if I wanted to keep live tracking, I answered Yes, and then the app started checking my account, and it looked like it was OK. I then clicked "Back" and returned to my flight. Today I look at the site and no tracking recorded :-(

Best regards,
Adrian
Up 0 rated Down
Irish Ann De Los Santos Oct 01, 2018 07:41AM CEST Xample Agent
Dear Adrian,

Thank you for your message and your interest in Air Navigation Pro.
Please send us an email with screenshot of the Flight Recorder setting.

Awaiting your response.


Best regards,
Irish Ann De Los Santos
Air Navigation

Follow us and stay up to date about all new upcoming features, tools and other news about Air Navigation:

Facebook: https://www.facebook.com/AirNavigationApp
Twitter: https://twitter.com/AirNavPro
Up 0 rated Down
Adrian Oct 06, 2018 11:08AM CEST
Hello, Irish.

I've just sent you an email with a screenshot of my live tracking settings.

Best regards,
Adrian

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