Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Purchased items

Patrice lapeyronnie May 27, 2018 03:39PM CEST

I have just bought France essentiels and France IGN ICAO, but nothing appears on my tablet. I have the feeling that réally nothing can enter that 0@#/%^&*)) of yours.

Up 0 rated Down
Irish Ann De Los Santos May 28, 2018 11:46AM CEST Xample Agent
Dear User,

Thank you for your message and your interest in Air Navigation Pro.

Please check if you have logged in to your account (Configuration >> Tools >> Air Navigation Services >> Account Information).
Then, proceed to Configuration >> Products - get new charts! >> Restore >> Pressing the map of your choice will download it.

I remain at your disposal for any other questions.

Best regards,
Irish Ann De Los Santos
Air Navigation

Follow us and stay up to date about all new upcoming features, tools and other news about Air Navigation:

Up 0 rated Down
dov helbetz Jun 09, 2018 03:11PM CEST
i cannt open air navigation service in my note 8.
i restor my passord just with my email and not with my username.
i forgot my username
i purchased alot of charts and i cannt use it.
becouse i dont know me username.
please advise
dov helbetz

Up 0 rated Down
Irish Ann De Los Santos Jun 12, 2018 05:41AM CEST Xample Agent
Dear Dov,

Thanks for your message.
You can recover your password using either your email address or username.
Please go to services website >> Connect >> Recover Password >>enter email address >> check your email address associated for the link.

Let me know if the problem remains.

Best regards,
Irish Ann
Air Navigation

This question has received the maximum number of answers.

Contact Us

  • Post in the public forum
  • Your message can be read and responded by either a support agent or anyone else in the forum.
  • Email Us
  • Your message will be private and only a support agent will be able to see it and respond it.


  • Video tutorials (iOS)
  • Videos showing how to use some of the features in Air Nav Pro. ONLY for the iOS version available.


  • Facebook page
  • Follow us to get news about updates, improvements, new maps and products regarding Air Nav.
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found