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Air Navigation does not load My Products / Purchased

Franz Feb 19, 2018 06:02PM CET


I have a problem regarding downloading data to my new Mac Book with macOS 10.13.3.

I could install Air Navigation app with no problems and could log in to my account. But as I try to find my purchased data under May Products / Purchased I do not get any results. It seems that the search process is still running. Tried it a couple of times and even reinstalled Air Navigation app. I also tried my old Mac Book with macOS 10.13.3 - Data is still installed there but I could not find it there either.

Could you please provide help?

Best regards


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Paula Feb 21, 2018 05:07PM CET Xample Agent
Dear Franz,

Thanks for your interest in Air Navigation.

Have you already try to solve the problem by logging out and them logging in to your Xample Services account?

Please contact us back if the problem continues.

Best regards,

Paula Rodríguez Almaraz
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Franz Mar 02, 2018 09:18AM CET
Dear Paula,

thank you for your answer. I logged out in the desktop app and logged in to my Xample Services account. I can see all my Add-Ons there, fine. But going back to the app, logging in again, Air Navigation is still not able to load My Products / Purchased. I tried it for over 2 hours with a real fast internet connection.

Any other ideas? Will try to reinstall the app now.

Best regards

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Georg Mar 04, 2018 02:28AM CET

i have exactly the same problem with my new macbook and macOS 10.13.3

Best regards

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Geerd-Ulrich Ebeling Mar 07, 2018 05:47PM CET
same here... what is the Problem??

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Ralf Monreal Mar 09, 2018 03:53PM CET
same problem, got no answer to my emails
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Oliver Mar 12, 2018 09:49PM CET Xample Agent
Hi all,

thanks for your messages in our support forum

There is a bug in Air Navigation Desktop when syncing the products, I have reported it to the developers. Fortunately there is also a workaround:
-Open Air Navigation Desktop and make sure that you are logged in.
-Open the Map Store and select My products - Purchased. The wheel rotates and nothing happens
-Go then to the catalog and look for a product that you purchased
-You should be able to download the product without paying again.

Let me know if you were able to install the charts.

We are sorry for the inconveniences

Best regards

Oliver Maiwald
Xample Sàrl

Follow us and stay up to date about all new upcoming features, tools and other news about Air Navigation:

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Georg Mar 13, 2018 08:55PM CET

thank you for your answer.

The solution you presented is not working in my case because the maps i bought over the last years are not available in the catalog anymore.

So i hope the developers can solve the problem.

Best regards

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Georg Mar 13, 2018 09:00PM CET
But it works for the maps which i bought and which are still available in the catalog.

Best regards

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Oliver Mar 19, 2018 10:01PM CET Xample Agent
Hi Georg,

thanks for your message.

I have reminded the developers about this issue.

Once again I apologize for the inconveniences.

Best regards


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