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Captain Basi Aug 16, 2018 01:12PM CEST

I had subscribed for the essential deal for air Nav pro for one year, but ever since I did each time I try to use it even while at I’m logged in it keeps telling me to pay for the subscription again..I’ve only used it for a month.. why is this happening??

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Irish Ann De Los Santos Aug 17, 2018 04:20AM CEST Xample Agent
Dear User,

Thank you for your message and your interest in Air Navigation Pro.
Could you please send us a screenshot of the issue via email?
Also, please provide your registered username or email address to further check.

Awaiting your response.


Best regards,
Irish Ann De Los Santos
Air Navigation

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Facebook: https://www.facebook.com/AirNavigationApp
Twitter: https://twitter.com/AirNavPro
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norbert trentmann Aug 21, 2018 12:57PM CEST
please cancel my subscription aeronautical database!
please answer that you got the message
thanks dr. n.trentmann
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Irish Ann De Los Santos Aug 22, 2018 04:22AM CEST Xample Agent
Dear Norbert,

Could you please send us an email via support@airnavigation.aero for your refund request? Send us the purchase confirmation of the product for validation.
Please provide your Xample username or email address.

Awaiting your response.

Best regards,
Irish Ann De Los Santos
Air Navigation

Follow us and stay up to date about all new upcoming features, tools and other news about Air Navigation:

Facebook: https://www.facebook.com/AirNavigationApp
Twitter: https://twitter.com/AirNavPro
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Michel L'Hermitte Aug 23, 2018 12:24PM CEST
I am an ULM pilot at LFFD - France I subscribed for airnavpro & paid for Eur 29.90 in july 2018. I got the minima chart & GPS is working well. I can see my in flight position. Early this month, I changed my mind to have a better chart and paid EUR 99.9 for OAIC 500000 VFR chart to display on my mobile phone APPLE 6S.
We are 23rd Aug 2018 & no change appeared in my telephone screen, the OAIC Chart 500000 does not display. Plse check & help me because I need this application that I paid for. M%y phone nber is : + 33 (0)7 60 37 32 54 plse revert soonest still tday.

(I also have another email address in case of need or checking in your data base :
michelf.lhermitte@laposte.net)

Best regards,

Michel L'Hermitte
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Irish Ann De Los Santos Aug 24, 2018 04:46AM CEST Xample Agent
Hello Michel,

Thanks for your message.
Could you please send me the purchase confirmation of your purchased products? You can find this thru email sent by Google Play if you purchased via Play Store.
On the other hand, if you purchased via our website confirmation sent from Paypal.
Is michelf.lhermitte@laposte.net your Xample account?

Awaiting your response.


Best regards,
Irish Ann De Los Santos
Air Navigation

Follow us and stay up to date about all new upcoming features, tools and other news about Air Navigation:

Facebook: https://www.facebook.com/AirNavigationApp
Twitter: https://twitter.com/AirNavPro
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Aimaro agostino Aug 29, 2018 08:15PM CEST
I'm owner of an airspaces and waypoints yearly subscription. Everything works eccellent on my 2 other devices, but with my new tablet (a no brand one...) I cannot access air navigation services in app, download airspaces and waypoints is not allowed.the app recognizes I've already purchased the bundle but still no access to air nav services and airspaces\waypoints download. No problems downloading maps. Any way to fix it? Without actual airspaces che app is almost useless...
Thanks for your answer
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Irish Ann De Los Santos Aug 30, 2018 03:25AM CEST Xample Agent
Hello Aimaro,

We found an issue from the yearly airspaces and our developers have fixed it.
Could you please try to download it again?

Appreciate your feedback.


Best regards,
Irish Ann De Los Santos
Air Navigation

Follow us and stay up to date about all new upcoming features, tools and other news about Air Navigation:

Facebook: https://www.facebook.com/AirNavigationApp
Twitter: https://twitter.com/AirNavPro

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