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Suspended payment from Paypal

Pasi Karvinen Jul 16, 2018 04:58PM CEST

Hello,
Can I pay subsc.by Mastercard without PayPal,
I-RUTERVA55USE is payment id.code?
Br.Pasi

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Gwendoline Daguet Jul 19, 2018 10:41AM CEST Xample Agent
Hello,

Thank you for your interest in Air Navigation Pro.

Unfortunately, this is not possible for the Finland app charts without PayPal.
However, you can purchase your subscription to the Aeronautical Database via your app:
Configuration -> Products (Map Store)

I remain at your disposal for any other questions,

Best regards

Gwendoline Daguet
Xample LLC

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Facebook: https://www.facebook.com/AirNavigationApp
Twitter: https://twitter.com/AirNavPro
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Robert Botha Jul 23, 2018 03:00PM CEST
Hi

Please cancel my paypal subscription renewal payment for South Africa Instrument approach charts.
I don't use it and would not want to renew it at all.

Please acknowledge the receipt of this email.

Kind Regards
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Irish Ann De Los Santos Jul 26, 2018 04:41AM CEST Xample Agent
Dear Robert,

Thanks for your message.
To stop the auto renewal of the purchases made through Paypal, please follow the steps below:

- Log in to your PayPal account.
- Click Profile near the top of the page.
- Click My money.
- Click Update next to "My preapproved payments".
- Click Cancel or Cancel automatic billing and follow the instructions.

If amount has been charged to your account, kindly send us the payment confirmation sent thru email at support@airnavigation.aero.

I remain at your disposal for any other questions.

Best regards,
Irish Ann De Los Santos
Air Navigation

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Facebook: https://www.facebook.com/AirNavigationApp
Twitter: https://twitter.com/AirNavPro
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Udo Aug 03, 2018 10:36AM CEST
Hello everyone.

I cannot run my renwal of the Germany-georeferenced visual approach charts. With PayPal I have not set an automatic extension. The error description: "..it will be renewed automatically from the platform you purchased from…".
pointing to PayPal, there I can't find anything.
In the application on the iPad I am logged in with my xample account sucessfully, even from there is no renewal possible despite successful.
Can you delete the Renwal so that I can re-install the Apprach charts?

Thank you for quick help.

Best regards
Udo
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Irish Ann De Los Santos Aug 03, 2018 11:04AM CEST Xample Agent
Hello Udo,

Thanks for your message.
Could you please send us a screenshot of the error in the application from your iPad?
Please send it thru support@airnavigation.aero.

Awaiting your response.

Best regards,
Irish Ann De Los Santos
Air Navigation

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Facebook: https://www.facebook.com/AirNavigationApp
Twitter: https://twitter.com/AirNavPro
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Irish Ann De Los Santos Aug 08, 2018 10:57AM CEST Xample Agent
Hello Udo,

Issue has been fixed. Please login to your account and purchase via https://services.xample.ch.
Please let me know if problem remains.

Best regards,
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Udo Sieber Aug 10, 2018 12:53PM CEST
Hi,
I'm sorry the issue was not fixed. I have still the same problem. Xample reported:

"youdo not Need to do anything. It will be renewed automatically from the Plattform your purchased from".

What shall I do?


Best regards Udo
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Irish Ann De Los Santos Aug 13, 2018 03:29AM CEST Xample Agent
Dear Udo,

Will further check this again.
Regrets on the inconvenience caused.

Best regards,
Up 0 rated Down
Margot Franssen Aug 13, 2018 07:55PM CEST
I have the same problem as Udo with Georeferenced approach charts. I also cancelled the paypal-subscription immediately after initial purchase, because I do not want a subscription, just a year. Now I cannot renew it and it does not renew automatically. This applies to more than just the Germany georeferenced approach charts. Also Benelux and France GAC have the same issue.
I would appreciate a fast solution because I need up-to-date approach charts by 22 August.
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Irish Ann De Los Santos Aug 17, 2018 03:08AM CEST Xample Agent
Hello everyone,

Issue has been fixed. You may now renew in our website via PayPal.
Regrets on the inconvenience caused.


Best regards,
Irish Ann De Los Santos
Air Navigation

Follow us and stay up to date about all new upcoming features, tools and other news about Air Navigation:

Facebook: https://www.facebook.com/AirNavigationApp
Twitter: https://twitter.com/AirNavPro

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