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France Package subscription disappeared after app update to 7.0

Baptiste Massey Apr 17, 2018 08:08PM CEST

J’ai payé sur votre site web le 17 novembre 2017 une souscription au Package Standard France. J’ai le reçu PayPal pour le prouver. Suite à la mise à jour de l’application aujourd’hui, ma souscription a tout simplement disparue. Je n’ai plus accès à la carte OACI 500k ni aux cartes d’approche georeferencées. Merci de remédier à cela au plus vite.

I have paid on your website on November 17th 2017 a subscription to Standard France Package. I have the PayPal receipt to prove it. Since I have updated the app today, my subscription has just disappeared. I don’t have access to OACI 500k and georeferenced approach charts anymore. Could you please fix it quickly ?
Thank you

Up -1 rated Down
Irish Ann De Los Santos Apr 27, 2018 07:34AM CEST Xample Agent
Dear User,

Thanks for contacting our Support Center.

To install your maps you have first to connect your device with your Xample account from Tools->Air Navigation Service -> Account information.
Then, go to Configuration -> Add ons (Map Store) -> All my products. Pressing the map of your choice will download it.

I remain at your disposal for any other questions.

Best regards,
Irish Ann De Los Santos
Air Navigation

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Up 0 rated Down
Irish Ann De Los Santos Apr 27, 2018 11:58AM CEST Xample Agent
Dear User,

Could you please send us a screenshot of the purchase confirmation of those products that are missing via private message to ?

I will also need your username or email address linked to your Xample Services account.

Waiting for your reply.

Best regards,
Irish Ann De Los Santos
Air Navigation

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