Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Invoice / Rechnung fehlt - trotz unendlich vioeler Mahnungen

Peter Hueffmann Mar 23, 2018 03:07PM CET

Why don`t you send me the invoice? Ich versuche seit geraumer Zeit, Rechnungen für die gekauften Produklte zu bekommen. Ich bekomme trotz mehr als 10 Mails nicht mal eine Antwort - geschweige denn eine Rechnung. Wenn dieses Mal die Rechnung wieder nicht kommt, kündige ich sämtliche3 Leistungen bei Xample und ziehe die wieder bezahlten Beiträge zurück!!
Der Support ist grauenhaft, wenn ich nach mehr als 10 Anfragen nicht mal eine Antwort erhalte. Das ist peinlich!!!

Up 1 rated Down
Oliver Mar 26, 2018 01:05AM CEST Xample Agent
Hi Peter,

thanks for your message in our support forum.

We are sorry for the problems you experience. The last message we received from your e-mail address was on 12th of June 2017.
We answered your e-mail on the 14th of June 2017. We never got an answer back.

This was our message:
"Peter Hueffmann
Subject: The Invoice / The Bill
JUN 14, 2017 | 03:40PM CEST
Ariana replied:
Hello Peter,

Thank you for your message.

Could you please send us a screenshot of the purchase confirmation sent by PayPal so we send you the invoice?

Looking forward to hearing from you.

Best regards,
Ariana Penner
Xample LLC

Follow us and stay up to date about all new upcoming features, tools and other news about Air Navigation:

Facebook: https://www.facebook.com/AirNavigationApp
Twitter: https://twitter.com/AirNavPro"

Best regards

Oliver Maiwald
Xample

This question has received the maximum number of answers.

Contact Us

  • Post in the public forum
  • Your message can be read and responded by either a support agent or anyone else in the forum.
  • Email Us
  • Your message will be private and only a support agent will be able to see it and respond it.

Tutorials

  • Video tutorials (iOS)
  • Videos showing how to use some of the features in Air Nav Pro. ONLY for the iOS version available.

Notifications

  • Facebook page
  • Follow us to get news about updates, improvements, new maps and products regarding Air Nav.
help@xample.ch
https://cdn.desk.com/
false
assistly
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete