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Custom Maps/Charts

Richard Feb 26, 2018 09:27AM CET

Please can you tell me if I can get a refund for my purchase of 3D terrain and a custom map.

I feel cheated.......

One of the main factors in choosing ANP over other Navigation Apps is because of the supposed ability to install custom maps and charts....

I quote from your website......

– Free and commercial charts from the public domain

– Free maps from OpenStreetMap

NONE of this is true....

After much research I discover that it is not possible to install any Charts or maps at all unless they are purchased from you.

I would like to cancell my Purchases and get a refund.
Please advise.

Regards

Up 0 rated Down
Céline Weiss Mar 06, 2018 12:42PM CET Xample Agent
Dear Richard,

Thank you for your message.

Please could you tell us for which country you needed charts ? Because we have free and ONC charts for almost every country in the world. You can see the list here : https://airnavigation.aero/charts-and-services.html

If you want to be refunded, please could you send us a private message with your email and the way you purchased these charts (Paypal, Google, Apple) ? Thanks in advance,

Best regards,

Céline Weiss for Xample LLC
Up 1 rated Down
VEZIAT Mar 19, 2018 04:47PM CET
Hello!

Yesterday I subscribed to the "standard FR" (69,99 euros) and nothing has been udlooded sofar. I received a message telling the data base is acquired but the uploading/installation is still in progress.
Can you pls check this matter and tell me how to proceed ?
I also noticed that my last subscription 'standard" does not appear in my account.
For your information I already subcribed to the "Essential" version (19.99 euros).
Best regards
M VEZIAT
Up 0 rated Down
Paula Apr 11, 2018 07:44AM CEST Xample Agent
Dear user,

Thanks for contacting our Support Center.

I'm very sorry for the delay in the answer, I was out of office.

I just wanted to know if you were able to download the "Standard FR" package in your device.

Looking forward to your reply.

Best regards,

Paula Rodríguez Almaraz
Xample

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