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Brazilian Subscriptions

Renan Nov 03, 2017 07:55PM CET

I'm trying to renew two of my subscriptions, but when I click in PayPal's link I got the following message:

Things don't appear to be working at the moment. Please try again later.

What should I do?

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Wilfred van Beek Nov 08, 2017 01:56PM CET
I have the same issue. Did you get an answer from ANP yet or do you know how to solve?
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Joëlle Pantet Nov 09, 2017 08:42AM CET Xample Agent

Thank you for your message and your interest in Air Navigation Pro.

I can't reproduce the issue, could you please send me a screnshot og the problem you have?

Best regards,

Joëlle Pantet
Xample LLC

Follow us and stay up to date about all new upcoming features, tools and other news about Air Navigation:

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Maycon siemann Nov 09, 2017 11:33PM CET
Boa noite , recentemente comprei um iPad mini e ao tentar baixar as cartas VFR e IFR esta aparecendo o seguinte erro :

“ the product was not installed because the product Will be available on a few hours. Try again later. “

Mas já estou tentando a dois dias e continua o mesmo erro.

Aproveitando a oportunidade gostaria de informar que a carta VAC do SBMT está apresentando uma anomalia ao abrir .


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Leonardo Heitor Nov 10, 2017 02:30AM CET
I have same issue for last 3 days trying to renew Georeferenced VFR. I have screens saved. How can I send the file for you? I didn´t find upload bottom.

Are there any other way to send money thru Paypal but manually or credit card?

Regards, Leonardo
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Leonardo Heitor Nov 10, 2017 11:12AM CET
Complementing forum based on what I received from support (Joëlle), validating if I used different platforms:

I already tried following methods:
- Windows 10 and Chrome;
- Windows 10 and Mozzila;
- MacOS 10.13 and Chrome;
- MacOS 10.13 and Safari;
- iOS 11.1 and Safari.

All of them with same issue...
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TENOUX Nov 12, 2017 06:14PM CET
I've got the same issue with French AIP reference chart, either with safari and chrome.
Please do something!!!
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Paula Nov 14, 2017 06:02AM CET Xample Agent
Hello everybody!

There was an issue with our site. This problem was already resolved. Therefore, you should be able to renew the subscriptions.

@Maycon siemens: Houve um problema com o nosso site. Esse problema já foi resolvido. Portanto, você deve ser capaz de renovar as assinaturas.

We're very sorry for the inconvenience.

Best regards,

Paula Rodríguez Almaraz

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