Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Map bought on Android device does not sync to iPad

Matthias Kirste Aug 11, 2017 01:49PM CEST

I bought the map "Germany DFS ICAO 2017" on my Android device (Samsung S5mini), but although I did the "RESTORE PURCHASES" several times on that device the 2017 map does not show up in the web inventory of "My addons" and I don't see it on my iPad (just the 2015 and 2016 version show up onall devices.
I already sent emails a week ago to thexample support, but did not receive any answer, so I hope somebody can help me here.

Up 0 rated Down
Oliver Aug 14, 2017 12:17AM CEST Xample Agent
Sehr geehrter Herr Kirste,

vielen Dank für Ihre Nachricht.

Ich habe jetzt die Karte manuell Ihrem Konto hinzugefügt. Die Karte sollte jetzt nun unter "All my products" erscheinen.

Entschuldigen Sie die Unannehmlichkeiten.

Mit freundlichen Grüßen

Oliver Maiwald
Xample Sàrl

Follow us and stay up to date about all new upcoming features, tools and other news about Air Navigation:


This question has received the maximum number of answers.

Contact Us

  • Post in the public forum
  • Your message can be read and responded by either a support agent or anyone else in the forum.
  • Email Us
  • Your message will be private and only a support agent will be able to see it and respond it.


  • Video tutorials (iOS)
  • Videos showing how to use some of the features in Air Nav Pro. ONLY for the iOS version available.


  • Facebook page
  • Follow us to get news about updates, improvements, new maps and products regarding Air Nav.
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found