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NOTAM Support in Air Nav Desktop

Thorsten Apr 23, 2018 11:30AM CEST

Hi Supporter,

I want to receive Smart NOTAMs which are includes in your Package (thank you for that) for my flight planning, but however I changed the parameters, I always get an error "Briefing request - An error occurred when requesting the briefing. Please check briefing parameters and try again".

Could you please help? Or mail me if I can help you fixing and developing the app ;-)

Thank you.

With kind regards,
yours

Thorsten

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Irish Ann De Los Santos Apr 27, 2018 07:26AM CEST Xample Agent
Dear Thorsten,

Thanks for contacting our Support Center. Sorry for the late reply.

Are you still experiencing the same issue?

Please advise.


Best regards,
Irish Ann De Los Santos
Air Navigation

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Facebook: https://www.facebook.com/AirNavigationApp
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Thorsten Apr 27, 2018 08:09AM CEST
Hi Irish Ann,

Yes, indeed.
Same error when trying to fetch NOTAMS.

Regards,

Thorsten
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Francois CREVECOEUR May 03, 2018 11:14PM CEST
Hello,

I have the same problem on Nav Pro Desktop.It works correctly on my device iPhone.

Fran├žois
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Irish Ann De Los Santos May 07, 2018 10:37AM CEST Xample Agent
Dear Thorsten,

We'll look into this and will update you.

Best regards,
Irish Ann
Air Navigation
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Irish Ann De Los Santos May 08, 2018 04:05AM CEST Xample Agent
Hi Thorsten,

Could you send us a screenshot of the error? Please provide which app version are you using.

Waiting for your reply.

Best regards,
Irish Ann
Air Navigation
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Thorsten May 09, 2018 09:14AM CEST
Hi Ann,

answered via email with attached pictures.
Could you please provide the answers here as well? Thank you for your response.

Regards,

Thorsten
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Thorsten May 18, 2018 11:31AM CEST
Hi,

any news on that?
Up 0 rated Down
Irish Ann De Los Santos May 18, 2018 12:06PM CEST Xample Agent
Hello Thorsten,

I already forwarded this for further investigation and will surely update you.

Best regards,
Irish Ann
Air Navigation
Up 0 rated Down
Irish Ann De Los Santos Jun 01, 2018 10:35AM CEST Xample Agent
Hello Thorsten,

Sorry for the late reply.
I was informed by our developer that situation is fixed and solution deployed.

Don't hesitate to contact us back for further assistance.

Best regards,
Irish Ann
Air Navigation

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