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Map area is blank

Shmuel Oct 12, 2017 09:20PM CEST

Why after last update (version 2.1.1.2) the map area is blank? i installed the application on LG G3 android version 6.0

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TPrata Oct 13, 2017 10:55AM CEST
Hi Shmuel,

Do you see a compass/orientation symbol on the top-right corner of the map area? Or is it just a grey circle with nothing inside it?

If you see a compass symbol inside the grey circle, tap the map icon on the menu (the new yellow menu has a map/chart symbol on it), and then you have a menu with brightness, a few toggles, and a few menus underneath: "waypoints, airspaces, maps, ..."; tap "Maps" and then make sure your maps are selected on the check box to the top-right of each map's cell.

If they weren't selected and you selected them, maybe you still have to restart the application (configurations -> quit application; then open again) to see them.

If you don't see a compass symbol, then you have the same problem as I had with Android 7.0, which I reported here:

http://support.airnavigation.aero/customer/portal/questions/17161672-maps-airspaces-waypoints-blank-since-v2-1

Regards,
Tiago
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Mark Allison Oct 13, 2017 11:46AM CEST
I have the same problem on Samsung note 8. The compass/orientation symbol in the top-right corner is just a grey circle with nothing inside it. Selecting way-points etc all work but nothing displays in the map area.
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Ariana Oct 13, 2017 08:54PM CEST Xample Agent
Hello Shmuel,

Could you please send us a screenshot showing us the problem you are experiencing?


Hello Mark,

Actually, we've had several feedbacks about this issue.

We are aware of this problem as well as our developers and they are trying to fix it so we release a debugged version as soon as possible.

We are very sorry for the inconveniences that this may have caused you.


Best regards,
Ariana Penner
Xample LLC

Follow us and stay up to date about all new upcoming features, tools and other news about Air Navigation:

Facebook: https://www.facebook.com/AirNavigationApp
Twitter: https://twitter.com/AirNavPro
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Pierre Romainville Oct 15, 2017 10:31AM CEST
Same problem on a Galaxy S8. Waiting for fixed version ...
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Gian Luca Amadei Oct 18, 2017 11:52AM CEST
I have the same problem on a Note 4 and Android 5.0.1 ! Waiting for a fixed version... thanks
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Ariana Oct 18, 2017 03:21PM CEST Xample Agent
Hello Pierre, hello Gian Luca,

The debugged version will soon be released.

Thank you for your patience.

Best regards,
Ariana Penner
Xample LLC

Follow us and stay up to date about all new upcoming features, tools and other news about Air Navigation:

Facebook: https://www.facebook.com/AirNavigationApp
Twitter: https://twitter.com/AirNavPro

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