Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

IOS DESKTOP & IPAD SYNC

AJAY RAMAKRISHNAN Oct 10, 2017 07:40AM CEST

I am unable to sync my iPad with the desktop (mac). It says "USER ACCOUNT MISMATCH WITH THE REMOTE DEVICE. PLEASE LOG IN WITH THE SAME ACCOUNT AND TRY AGAIN"
I have ensured that both devices are on the same account (i have just one account).
Screen shot is provided.

Also, how does one create WAYPOINTs on the desktop?


Kindly resolve

/Users/ajayramakrishnan/Desktop/Screen Shot 2017-10-10 at 8.09.39 AM.png

Up 0 rated Down
Oliver Oct 16, 2017 02:33AM CEST Xample Agent
Hi Ajay,

thanks for your message in the support forum.

Please make sure to update to the last version of Air Navigation Pro in your iPad. This will fix the issue.

Best regards

Oliver Maiwald
Xample Sàrl

Follow us and stay up to date about all new upcoming features, tools and other news about Air Navigation:

Facebook: https://www.facebook.com/AirNavigationApp
Twitter: https://twitter.com/AirNavPro

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)

Contact Us

  • Post in the public forum
  • Your message can be read and responded by either a support agent or anyone else in the forum.
  • Email Us
  • Your message will be private and only a support agent will be able to see it and respond it.

Tutorials

  • Video tutorials (iOS)
  • Videos showing how to use some of the features in Air Nav Pro. ONLY for the iOS version available.

Notifications

  • Facebook page
  • Follow us to get news about updates, improvements, new maps and products regarding Air Nav.
help@xample.ch
http://assets3.desk.com/
false
assistly
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete