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Map downloading issue again

Olivier Oct 07, 2017 06:07PM CEST

Hi,

I have seen several posts mid Sept. relating maps download issues reported, which apprently are solved.

I try today to download my France IGN ICAO map on my android device (a map which is perfectly installed on another ios device), and a failure is reported, no way to have them

"ERROR_UNKNOWN" written inside a red box.

Can you help me fix this please.

Best regards

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Paula Oct 07, 2017 07:58PM CEST Xample Agent
Dear Olivier,

Thanks for your interest in Air Navigation.

Could you please send us a screenshot showing the error message?

Looking forward to your reply.

Best regards,

Paula Rodríguez Almaraz
Xample
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Olivier Oct 08, 2017 10:44PM CEST
Sure Paul, if you tell me how to join a attached file to a post, no field to do so.
Regards.
Olivier
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Olivier Oct 08, 2017 10:44PM CEST
Paula, sorry
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Paula Oct 08, 2017 10:51PM CEST Xample Agent
Hello back!

You can send us an email (option "Email Us" at the right side of the site).

Best regards,

Paula Rodríguez Almaraz
Xample
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Olivier Oct 10, 2017 11:26PM CEST
Paula,

Have you had time to analyse my screen capture ?

Best regards.

Olivier

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Ariana Oct 13, 2017 08:52PM CEST Xample Agent
Hello Olivier,

Yes, we received and reviewed your screenshot.

Please check your email box as we have answered your message.

Best regards,
Ariana Penner
Xample LLC

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