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Sync with iOS error

Manuel Aug 13, 2017 10:26AM CEST

Hello

When I try to sync a route with my iPad, I always get this error:
"User account mismatch with the remote device."

AirNav Pro desktop and iOS are logged to the same account (tried both, username and email).
Both versions are updated, same for OSX and iOS version.
Rebooting, new installation, reset network, ... nothing helped

help is really appreciated

Greetings,

Manuel

Up 2 rated Down
Oliver Aug 18, 2017 06:48PM CEST Xample Agent
Hi Manuel,

thanks for your message in our support forum.

Our developers are already working on fixing this issue.

We are sorry for this inconvenience.

Best regards

Oliver Maiwald
Xample Sàrl

Follow us and stay up to date about all new upcoming features, tools and other news about Air Navigation:

Facebook: https://www.facebook.com/AirNavigationApp
Twitter: https://twitter.com/AirNavPro
Up 0 rated Down
Matthias Aug 24, 2017 09:08PM CEST
Same problem here. Tried to sync iOS devices IPhone SE and iPad Mini 3.

"Synchronization Error"

"User account mismatch with the remote device. Please log in with the same account and try again."

Fast resolution of this issue is well appreciated.

Best regards

Matthias

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